New pilot project for vision impaired people
My Guide The My Guide pilot is a collaborative project between ...more
OfT takes action over 'unfair' mobility aids market
The Office of Fair Trading (OfT) has taken action against ...more
Public anger mounting over disabled girl's school ordeal
Further calls have been made for a council to fully ...more
Discounts and reductions for short breaks and respite care in East Lothian
Discounts available at Leuchie House Short Break Care, East Lothian Due ...more
23 Feb 2012Help beat breast cancer by recycling your old mobile phone!
Help beat breast cancer by recycling your mobile phone. Simply ...more
28 Feb 2012Free Poverty Alliance Seminars: Tackling Poverty During Austerity
The Poverty Alliance is running a series of eight FREE ...more
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Helpline
Free, Confidential Helpline
UPDATE provides general disability information to organisations and members of the public both on its web site and via its helpline. Our databases contain thousands of disability related records.
Typical subjects that we get asked about include benefit enquiries, employment issues and discrimination cases through to equipment information, holiday information and local sources of help and advice.
Helpline details
Please contact us on our free, confidential helpline on 0131 669 1600.
If we don't know, we know who does.
Users verdicts:
"I will meet with the complaints officer regarding the maladministration. They did agree that my complaints were valid. I'll let you know the eventual outcome, and thank you again for all your help!"
HC, Stirling, Jan 2012
"Thank you so much for your response. It is so refreshing to find someone who takes the time and trouble to answer so fully. I have passed the information to my sister and if she has any questions I will get her to email you. Thank you again."
DV, Glasgow, Oct 2011
"Thanks. Trying to find the information on the VAT web site is so difficult. I spent hours online and on the phone to no avail. You are the only person that’s provided the correct information."
ME, Edinburgh, Sept 2011
"We had a great trip to Scotland in June. You may remember I had emailed asking about disability parking and whether our Ontario wheelchair pass is accepted in Scotland. Please make sure your office receives my thanks."
ACL, Ontario, Canada, July 2011
"You asked me to call you back to let you know how we got on... well, we got the house!"
MS, Aberdeenshire, June 2011
"I will check out the links you gave me. That´s exactly what I was looking for. Now we can search different accessible hotels for our round-trip. My girlfriend and I are really looking forward to visiting Scotland.”
FH, Dortmund, Germany, March 2011
"Thank you so much for this information, it looks really useful. I know of most of these organisations, but I hadn’t heard about Co-Operative Travel. Their website is very good. I will forward your information to my client whom I’m sure will be delighted. Many thanks again for all you help."
LB, Glasgow, Dec 2010
"I received your update, that’s very nice. I’ve got a review for Incapacity Benefit and DLA coming up. It’s terrible the way some people are being treated. Anyone’s a ‘scrounger’. I’ll have good read of the stuff you sent me. Thanks!”
MT, Invergordon, Ross-shire, Nov 2010
"I’ve now got an appointment next week at Grapevine and also with an advocacy partnership. I’m very pleased with the outcome. Thanks!"
AS, Leith, Edinburgh, Oct 2010
"I contacted the numbers you gave me and two chaps are coming out to visit me in my home this afternoon. That’s good news. I’m disabled and I’ve had to keep a bucket next to my bed. I had no one to turn to. It was kind of you to phone me back.”
JT, Sheltered Housing, Dundee, Aug 2010